F.A.Q.s
Frequently Asked Questions
1. Where do you ship from?
All GREENLINES orders are dispatched from our headquarters and logistics hub in Menton, France.
2. How much does shipping cost to the UK?
Shipping to the United Kingdom is 100% FREE on all orders, with no minimum spend required.
3. Will I have to pay customs duties or import taxes?
No. We ship all UK orders DDP (Delivered Duty Paid). The price you see at checkout includes UK VAT, and we handle all customs clearance fees. You will not receive any unexpected bills from the courier.
4. How long will my order take to arrive?
We process orders within 1-2 business days. Shipping to the UK typically takes 3-5 business days. Total delivery time is usually between 4 and 7 business days.
5. What is your return policy?
We offer an extended 60-day return window. If you are not satisfied with your gear, contact us at support@greenlines.shop to start a return.
6. Which payment methods do you accept?
We accept PayPal, all major credit cards (Visa, Mastercard, Amex), and Apple Pay.
7. How can I track my order?
Once shipped, you will receive a tracking number via email. You can use our "Track Your Order" page or enter the number on any major tracking site.
Still have questions?
Email us: support@greenlines.shop
Call us: +33670987678