At GREENLINES, we take your privacy seriously. This Privacy Policy describes how GREENLINES (SAS) (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from greenlines.shop.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view.
When you make a purchase or attempt to make a purchase, we collect certain information from you, including:
- Identity Data: Name, billing address, shipping address.
- Contact Data: Email address and phone number (+44 7848151301).
- Financial Data: Payment information (processed securely via Stripe; we do not store full credit card numbers).
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping from our Liverpool hub, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you regarding your 60-day return window or 1-3 day transit updates.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- Logistics Partners: We share your address and contact details with our UK-based couriers to facilitate delivery from Ormskirk Rd, Liverpool.
- Payment Processors: We use Stripe to process your payments securely.
- Compliance: We may share your information to comply with applicable laws and regulations (such as French tax laws related to VAT: FR19811852722).
4. Your Rights
If you are a European or UK resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact & Legal Information
Data Controller
- Entity Name: GREENLINES (SAS)
- Headquarters: 11B Av. Carnot, 06500 Menton, France
- SIREN: 811 852 722 | VAT: FR19811852722
Customer Privacy Support
- Email: support@greenlines.shop
- Phone: +44 7848151301
- UK Operations Hub: Ormskirk Rd, Liverpool L9 5AY, UK