At GREENLINES, we stand behind the quality of our professional home fitness equipment. If you are not completely satisfied with your purchase, we offer a transparent and extended return process to ensure your peace of mind.
60-Day Return Period
You have 60 days from the date of delivery to return your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Process
To initiate a return, please follow these steps:
- Contact Support: Email us at support@greenlines.shop with your order number.
- Authorization: Once your return is accepted, we will provide you with instructions on how and where to send your package.
- Shipping: All returns must be sent to our UK logistics hub: Ormskirk Rd, Liverpool L9 5AY. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return at our Liverpool facility:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed automatically to your original payment method within 7 business days.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact & Legal Information
Customer Support
- Email: support@greenlines.shop
- Phone: +44 7848151301
- Hours: Monday – Friday, 9:00 AM – 5:00 PM
UK Logistics Hub (Returns Address)
- GREENLINES (SAS)
- Ormskirk Rd, Liverpool L9 5AY, United Kingdom
Corporate Headquarters (France)
- Entity Name: GREENLINES (SAS)
- Registration (RCS): 811 852 722 R.C.S. Nice
- VAT Number: FR19811852722
- Address: 11B Av. Carnot, 06500 Menton, France